PRIVACY POLICY
Privacy is of great importance to KEISU and we want to maintain an open and transparent attitude when handling your personal data.
Therefore, we have a policy that establishes how your personal data is treated and protected.
Who is responsible for the processing of your personal data?
The company KEISU CONECTA S.L., is responsible for the processing of the personal data that you provide us and is responsible for the aforementioned personal data in accordance with the applicable regulations on data protection.
KEISU CONECTA S.L.
CALLE GUADIANA 115, APTO 309
VILLAVICIOSA DE ODON (MADRID)
-SPAIN-
Commercial register: Madrid
Tax identification number: C.I.F .: ESB88053004
Where do we store your data?
The data we collect about you is stored within the European Economic Area ("EEA"), although it may also be transferred to and processed in a country outside the EEA. Any transfer of your personal data will be made in accordance with applicable laws. For transfers outside the EEA, KEISU will use Contractual Clauses Type of data protection adopted by the European Commission and the EU-US Privacy Shield as a guarantee of those transfers made to countries that do not have an adequacy decision from the Commission. European.
To whom do we communicate your data?
Your data may be shared by KEISU CONECTA S.L. We never pass on, sell or trade your personal data with outside third parties. The data that is sent to third parties will be used only to offer you our services. We will detail the categories of third parties that access your data for each specific processing activity.
What is the legal basis for the processing of your personal data?
In each specific treatment of personal data collected about you, we will inform you if the communication of personal data is a legal or contractual requirement, or a necessary requirement to enter into a contract, and if you are obliged to provide personal data, as well as possible consequences of not providing such data.
What are your rights?
Right of access:
Anyone has the right to obtain confirmation about whether KEISU is treating personal data that concerns them, or not. You can contact KEISU who will send you the personal data that we process about you by email.
Portability right:
Whenever KEISU processes your personal data through automated means based on your consent or an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred on your behalf or to a third party. Only the personal data that you have provided us will be included in it.
Right of rectification:
You have the right to request the rectification of your personal data if it is inaccurate, including the right to complete information that appears incomplete.
If you have a KEISU account or subscription, you can edit your personal data in that account.
Right of deletion:
You have the right to obtain without undue delay the deletion of any personal data of yours processed by KEISU at any time, except in the following situations:
* You have an unfinished business with Customer Service
* you have a pending order that has not yet been shipped or whose shipment has not been completed,
* You have an outstanding debt with KEISU CONECTA S.L., regardless of the payment method
* it is suspected or confirmed that you have used our services incorrectly in the last four years
* your debt has been referred to a third party in the last three years, or in the last year in the case of deceased clients
* your credit application has been denied in the last three months
* You have made a purchase so we will keep your personal data in relation to the transaction due to accounting regulations.
Right to object to data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of KEISU. KEISU will not continue to process personal data unless we can prove compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
Right to object to direct marketing:
You have the right to object to direct marketing, including profiling for such direct marketing.
You can opt out of direct marketing at any time in the following ways:
* following the instructions provided in each marketing email
* by editing your KEISU account settings
Right to file a claim with a supervisory authority:
If you consider that KEISU treats your data in an incorrect way, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
Right to limitation in treatment:
You have the right to request that KEISU limit the processing of your personal data in the following circumstances:
* If you object to the processing of your data based on the legitimate interest of KEISU, KEISU must limit any processing of said data pending verification of legitimate interest.
* If you claim that your personal data is incorrect, KEISU must limit any processing of such data until its accuracy is verified.
* If the treatment is illegal, you may object to the deletion of personal data and, instead, request the limitation of its use.
* if KEISU no longer needs the personal data, but you need it for the formulation, exercise or defense of claims.
Exercise of rights:
We take data protection very seriously and therefore have dedicated customer service staff who deal with your requests in relation to the aforementioned rights. You can always contact them at: info@keisu-shop.com.
Data Protection Officer:
We have appointed a data protection officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at: info@keisu-shop.com and write Data Protection as the subject.
Right to file a claim with a supervisory authority:
If you consider that KESU treats your data in an incorrect way, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material change in the Privacy Notice, for example, the purpose of the processing of your personal data, the identity of the Responsible or your rights.
PRIVACY POLICY ON ONLINE PURCHASES
Why do we use your personal data?
We will use your personal data to manage your online purchases at KEISU by processing your orders and returns through our online services, and to send you notifications about the delivery status or in case of problems with the delivery of items.
We will use your personal data to manage your payments.
We will also use your data to manage any complaint or question about the guarantee of the products.
Your personal data will be used to identify you and validate your legal age to make online purchases, also confirming your address with external collaborators.
We want to offer you different payment alternatives and we will conduct an analysis to find out what alternatives are available to you, including your payment history and credit checks.
What type of personal data do we process?
We will process the following categories of personal data:
* contact information such as: name, address, email and phone number
* payment information and payment history
* credit information
* order information
If you have a KEISU account we will also process the personal data provided when creating your account.
Who has access to your personal data?
The data sent to third parties, used only to offer you the services mentioned above, will include companies that will validate your address, communication companies that will send the confirmation of your order, as well as warehouses and suppliers in relation to the delivery of the order, service providers payment services for financial management, credit reference agencies that will identify and verify your credit, and debt collection agencies.
Remember that many of these receiving companies have the right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data by KEISU is necessary for the fulfillment of the order administration and delivery service on your behalf.
How long do we keep your data?
We keep your data as long as you remain an active customer.
Automated decision making:
When you request the granting of credit, as a payment method, we make an automated decision-making regarding your request. You have the right to express your point of view and discuss the decision with a member of staff through the channels provided with this information.
ACCOUNT PRIVACY NOTICE
Why do we use your personal data?
We will use your personal data to create and manage your personal account to provide you with a personalized and relevant experience on KEISU.
We will provide you with your order history and details about them, allowing you to manage your account settings (including marketing preferences). We will also offer you easy ways to keep your information accurate and up to date, such as your contact details or payment details. Additionally, we will allow you to store items in your shopping bag, provide sizing recommendations, and you can sort and review the products you have purchased from us.
In order to provide you with relevant product recommendations, KEISU will process your browsing and browsing on our digital platforms (including the website and the app), your purchase history and product reviews, as well as data that you have submitted to us via your account.
What kind of personal data do we collect?
We will always process your email address and password that you submitted to us when registering your KEISU account.
We will process the following categories of personal data if you choose to provide them to us:
* contact information such as: name, address and telephone number
* date of birth
* gender
* country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase:
* order history
* delivery information
* payment history
We will process the following categories of personal data in relation to your use of cookies:
* click history
* browsing and browsing history
Who has access to your personal data?
The data sent to third parties, used only to offer you the services mentioned above. Those third parties will include specialized agencies in websites to optimize our page and analysis tools for the classification of the products.
What is the legal basis for processing your personal data?
The processing of the personal data of your account is based on the consent that you provide us when creating the KEISU account.
The processing of your data to provide you with relevant information about the product is based on our legitimate interest.
Right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. By doing so, your account will cease to exist and KEISU will not be able to offer you the services mentioned above.
How long do we keep your data?
We will keep your data for as long as your KEISU account remains active.
You will have the right to terminate your account at any time; If you decide to do so, your account will cease to exist and you will be considered inactive. We will keep your personal data in the event of a legal requirement or pending litigation.
Once the account is closed, your data will be deleted.Once the account is closed, your data will be deleted.
Right to object to data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of KEISU by contacting: info@keisu-shop.com. Your account will then be deleted and we will not be able to provide you with our services.
PAYMENT BY APLAZAME
The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is extended to third parties that had to access the files for the successful conclusion of the contract.
